Privacy Policy

Effective October 22, 2026

This Privacy Policy explains how Houston Online Marketing ("HOM," "we," "us") collects, uses and protects information when you visit houstononlinemarketing.com, contact us, or use our products and services. Houston Online Marketing also operates Zen Front Desk™, an AI voice receptionist, as Houston Online Marketing d/b/a Zen Front Desk. Zen Front Desk has its own policy at zenfrontdesk.com/privacy-policy, and that policy controls for Zen Front Desk calls, onboarding and text messages.

1. Information we collect

Information you give us

Contact details you send by email, phone or a form on our sites: name, business name, email address, phone number and project details.
Information you share during a project, such as brand assets, footage, photos, copy and account access you choose to grant.
Billing details needed to invoice you. Card payments are handled by our payment processor; we do not store full card numbers.

Information collected automatically

Basic technical data from your browser, such as IP address, device type, pages viewed and referring site, collected through server logs and analytics.
Cookies used to keep the site working and to measure visits. You can block cookies in your browser settings.

2. How we use information

To respond to your inquiry and provide the services you request.
To schedule calls, send project updates and send invoices.
To operate, secure and improve our websites.
To meet legal, tax and accounting obligations.

We do not sell your personal information.

3. Text messages (SMS)

Houston Online Marketing does not send text messages from houstononlinemarketing.com. Text messages are sent only by our Zen Front Desk™ product, from its own number, (832) 900-3600, to people who agree to receive them. You opt in either by saying yes when Ava, the Zen Front Desk AI receptionist, asks permission to text you during a call to (832) 900-3600, or by checking the optional, unchecked SMS consent box on the "Start Your Setup" signup form at zenfrontdesk.com. Consent to receive text messages is not a condition of any purchase or service. Full program details are in Section 5 of the Zen Front Desk Privacy Policy.

Message frequency varies, typically 1–5 messages per call request or account setup. Message and data rates may apply. Reply STOP to opt out or HELP for help, email privacy@zenfrontdesk.com, or call (832) 900-3600.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile information is shared only with the service providers that deliver our messages (such as Twilio), and only to send the messages you agreed to receive.

4. How we share information

We share information only with service providers that help us run the business, and only as needed to do that work. These include website hosting, email, payment processing, scheduling and telephone and messaging providers. Each is required to protect the information and use it only for the service it provides to us.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of the business. Phone numbers and SMS consent are never included in advertising or analytics data shared with ad platforms.

5. Data retention and security

We keep information as long as needed for the purposes above and for our legal and accounting obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards, including encrypted connections and access controls. No method of storage or transmission is completely secure.

6. Your choices and rights

You may ask to see, correct or delete the personal information we hold about you.
You may opt out of marketing emails using the unsubscribe link in any email.
You may stop text messages at any time by replying STOP.

Depending on where you live, you may have additional rights under state privacy laws, including the Texas Data Privacy and Security Act. To make a request, email nick@houstononlinemarketing.com.

7. Children

Our websites and services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

8. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

9. Contact us

Houston Online Marketing
21803 Morton Ranch Road, Suite 100 #014
Katy, TX 77449
Phone: (832) 525-0523
Email: nick@houstononlinemarketing.com
Zen Front Desk support: (832) 900-3600