Houston Online Marketing

Privacy Policy

Effective Date: June 10, 2026  |  Last Updated: June 10, 2026

Houston Online Marketing ("HOM," "we," "us," or "our"), including services offered under the trade name Zen Front Desk, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to houstononlinemarketing.com, zenfrontdesk.com, and all related services, forms, and communications, including SMS text messaging.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information — name, email address, phone number, and business name submitted through our website forms, scheduling tools, or onboarding processes.
• Business information — details about your company, services, and preferences provided during consultations or service onboarding.
• Communications — records of emails, phone calls, voicemails, and text messages exchanged with us or with AI-assisted phone and messaging services we operate.
• Payment information — billing details processed securely through third-party payment processors. We do not store full credit card numbers on our servers.
• Usage data — standard analytics information such as browser type, pages visited, and referral source, collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services;
• Respond to inquiries and schedule appointments or consultations;
• Send appointment confirmations, reminders, follow-ups, and service notifications;
• Process payments and manage client accounts;
• Comply with legal obligations.

3. SMS / Text Messaging Program

Opt-In

By providing your phone number and checking the SMS consent box on one of our web forms, or by texting a keyword to one of our numbers, you consent to receive text messages from Houston Online Marketing and Zen Front Desk. Messages may include appointment confirmations and reminders, missed-call follow-ups, account notifications, and service updates. Consent to receive text messages is not a condition of purchasing any goods or services.

Message Frequency and Rates

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

You may opt out of text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a final confirmation message, and you will receive no further texts unless you opt in again. For assistance, reply HELP or contact us using the information at the bottom of this page.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers — trusted vendors that help us operate our business, such as payment processors, scheduling tools, email and hosting providers, and telecommunications platforms. These providers may access information only as needed to perform services on our behalf and are obligated to protect it.
• Legal requirements — when required by law, subpoena, or court order, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership or use of your information.

For clarity: text messaging originator opt-in data and consent are excluded from all sharing described above and will never be shared with or sold to third parties or affiliates for marketing or promotional purposes.

5. AI-Assisted Communications

Some phone calls and text conversations with us or with businesses using our Zen Front Desk service may be handled by an AI-powered virtual assistant. These interactions may be recorded, transcribed, and stored to provide the service, improve quality, and maintain accurate records. Where required by law, you will be notified that you are interacting with an automated system.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your information at any time by contacting us.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, or to object to or restrict certain processing. To exercise these rights, contact us using the information below. You may also opt out of marketing emails by clicking the unsubscribe link in any email, and opt out of text messages by replying STOP.

9. Cookies and Analytics

Our websites use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles.